![]() ![]() Reviews, Questions, Comments, Communications, and Other Content Terms of Useīy submitting a review, question, comment, communication or other content (“Statements”) to (“the Site”), I grant Chanel a perpetual, non-exclusive, worldwide license to use, post and repost my Statements, in whole or in part, either alone or accompanied by other material, with or without with my name, for any purpose whatsoever, including advertising, promotion or trade, in any media now known or hereafter invented, including, but not limited to, any and all Internet media (including the Site and any other Chanel websites and applications, third party sites, and social networking sites), in all forms of print, point-of-sale and publicity materials (e.g., press releases) and in Chanel’s email marketing campaigns and newsletters. If you wish to comment about product selection, pricing, ordering, delivery or other issues, please contact CHANEL Customer Care. Please explain why you like or dislike the product, focusing on the product's features and your user experience. ![]() Please note that calls to 1 (800) 555 0199 that are not made from a US landline may be subject to a charge.We value your input and invite you to rate and review the products you have purchased. ![]() For a list of US stores, please refer to the Store Locator section of our website or call us at 1 (800) 555 0199. If you purchased a customized product at a retail location and receive a damaged or defective item, please contact the specific store where the purchase was made. If you purchased a customized product online and it is damaged during shipping, please contact our Customer Service Team at 1 (800) 555 0199 within 10 days of receiving your purchase. Please also note that you do not have a statutory cancellation right for customized products. All sales involving customized products are final, and may not be returned. Please note that if the Commerce Cloud returns process is not followed, Commerce Cloud is not responsible for returns lost in transit to us. Returns with complete documentation receive priority. It may take up to two billing cycles for the credit to appear on your credit card statement. We'll do everything we can to take care of your return quickly. Please note that we are unable to accept returns for customized products. They have not been damaged, washed, altered or worn and must include the original packaging, labelling and Returns Form located at the bottom of the Packing List (enclosed with the delivered goods).Please see Return Instructions for details on the returns process. ![]() This 28 day period commences the day after your order has been shipped.
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